At AF Cleaning Company, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. Please take a moment to review this policy to understand how your information is handled.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect personal information from you when you visit our website, book services, or contact us. The information we collect includes:
- Personal Information: Name, phone number, email address, and address for booking purposes.
- Payment Information: Credit/debit card details or other payment information provided when making a payment.
- Usage Data: Information about how you interact with our website, such as browsing activity, IP address, and device information.
- Communication Data: Any information you provide when contacting us, including inquiries, feedback, or requests for services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process your booking, confirm appointments, and perform the cleaning services you requested.
- To Communicate: To respond to your inquiries, send service updates, reminders, and promotional offers (if you’ve opted in).
- For Payment Processing: To handle payments securely and ensure the correct processing of any transactions.
- For Website Improvement: To analyze how users interact with our website and improve functionality.
- Legal and Compliance: To comply with legal obligations and protect against fraudulent activity.
3. How We Protect Your Information
We take the privacy and security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures to ensure the protection of your data from unauthorized access, alteration, or disclosure.
However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist in delivering our services (e.g., payment processors, email service providers).
- Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by authorities (e.g., a court order).
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, track usage patterns, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionalities of our website.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., if we are required to retain it for legal purposes).
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any email you receive from us.
If you would like to exercise any of these rights, please contact us at the details provided below.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us:
